Delivery & Returns

UK DELIVERY

We are happy to offer Free Delivery on all orders over £60 in the UK.

For order less than £60, the delivery cost of £3.35 will be applied to your order automatically.

We target to dispatch your purchases in 1-2 working days. The delivery usually takes 1-2 days via Royal Mail 1st class. You can also choose Royal Mail Special Delivery Guaranteed® (Signature is required) to receive it next day.  

EUROPE DELIVERY

We are happy to offer you Free Delivery on all orders over £60 in Europe.

For orders less than £60, a delivery cost of £8.55 will be applied to your order automatically.

We use Royal Mail International Tracked or Signed Service for Europe delivery . 

We target to dispatch your purchases within 1-2 working days and the delivery usually takes about 3 - 5 working days. 

 

INTERNATIONAL DELIVERY

We are happy to offer you Free Delivery on all orders over £60 worldwide.

For orders less than £60, the delivery cost of £9.20 will be applied to your order automatically.

We use Royal Mail International Tracked or Signed Service for worldwide delivery . 

We target to dispatch your purchases in 1-2 working days and the delivery usually takes about 5-7 working days. 

 

HAS MY ORDER BEEN DISPATCHED?

Once we receive your order a confirmation email will be sent to you. We will keep you updated with information about your order. Then as soon as your order is ready to dispatch a second email will be sent to notify you.

 

SOMETHING IS WRONG WITH MY ORDER

If for some reason there is any fault please contact us as we would like to resolve any issue for you straightforward. It is very important for us to make sure your order is correct and received in best condition.

 

RETURNS

We are happy to offer full refund, exchange or store credit for products returned within 31 days of receipt and in their original condition. If you are unsatisfied with your product simply inform us at eShop@rassinshen.com. you can read about the easy process below. When you return an item please make sure to mention your order number to which the product relates, your details and whether you want a refund, an exchange or store credit.

 

REFUNDS

Please allow us with 5-15 business days from our receipt of your goods to process your return purchase. Once your return is received, we will send you an email notification. After receiving the return confirmation email, please allow up to 5 working days for exchanged goods to be delivered or for a refund to be credited to your account. This timeframe is dictated by your bank or card issuer. If you chose to return your purchase you will be responsible for paying your own shipping costs. Consonantly a refund will only be given for the cost of the product you purchased. When shipping your purchase back, we recommend using a trackable shipping service or purchasing shipping insurance as a guarantee for a safe return delivery.